Legal & privacy
Privacy Policy
This policy explains how Ishtiaq Solar handles information when you browse the store, create an account, place an order, contact support, submit a review or provide payment information. Last updated: 24 September 2026.
Information we collect
We may collect your name, email address, phone number, delivery address, account details, order history, support messages, reviews, payment references or payment-evidence files you choose to submit, and basic security or device information needed to operate the website safely.
How we use information
We use customer information to create and manage accounts, process and deliver orders, arrange installation or delivery services, provide support, verify payments, prevent abuse or fraud, maintain records, and send service-related messages. Marketing messages are used only where you have opted in or otherwise permitted them.
Who may receive information
We may share only the information needed with service providers that help us operate the store, such as delivery partners, hosting and storage providers, email or messaging providers, and payment or verification services. We do not sell customer personal information.
Payment evidence
Payment screenshots, references and related evidence are used only to review and reconcile payments, handle disputes or refunds, and meet legitimate record-keeping needs. Access should be limited to authorised staff.
Cookies and account sessions
The website uses essential cookies or similar browser storage to keep accounts signed in, protect forms, remember cart or session state, and maintain security. Optional analytics or marketing tools, if introduced, should be disclosed separately before use.
Retention and security
We keep information for as long as reasonably needed for orders, customer support, warranty, accounting, security and legal obligations. We use access controls and other technical safeguards, but no online service can guarantee absolute security.
Your choices
You can update normal account details from your account area where available, opt out of marketing updates, or contact us about access, correction or deletion requests. Some transaction records may need to be retained for legitimate business or legal reasons.
Contact
For privacy questions or requests, use the Contact page or the phone, email or WhatsApp details shown in the website footer.
Questions? Contact Ishtiaq Solar.